Refund & Returns Policy


Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

We want happy loyal customers if you have an issue with any of our products please contact us and we will try our best to reslove any issues you may have.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

 2 months extended guarantee on all products from Raw Indian Collection.  We offer this guarantee so our customers can wash, style and truly get to know their extensions. If a customer has a complaint with the product it must be reported within the intial 30 refund period.  The customer will have another 30 days to return the faulty items for inspection.  If the quality is not to standard , we will replace the faulty product free of charge.  If the product is deemed to be misused it will not be replaced.

We know you are going to love this hair as you will reuse it over and over again.  Buy with confidence with our 2 Month Guarantee.



Flammable liquids are exempt from being returned.

Additional non-returnable items:
Items that are not in a reseable condition
Hair, wefts or lace that has been cut in any way

To complete your return, we require a receipt or proof of purchase

Please email TheTeam@TheGlamSquad.co.uk or call +44203 962 9006  or WhatsApp +447598 677 823 we will respond during office opening hours. Mon- Fri 12noon- 8pm, Sat 9am- 3pm, Sun & Bank Holidays Closed.

We will supply you with a returns code.  Once the code has been authorised please send all returns to:

The Glam Squad Returns:
Unit 3261 Grafton Road
London
NW5 3EN
UK

There are certain situations where only partial refunds are granted (if applicable)

Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 7 days.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at TheTeam@TheGlamSquad.co.uk.


Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at TheTeam@TheGlamSquad.co.uk for a returns code then send your item to: TheGlamSquad.co.uk, Unit 32 61 Grafton Road, London, NW5 3EN, UK

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: The Glam Squad .co.uk, Unit 32 61 Grafton Road, London, NW5 3EN, UK

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.